Plans & Billing Overview

TDC Site Builder uses a subscription-based model. Every workspace runs on an active plan that dictates feature availability and resource quotas (such as sites, pages per site, CMS collections, forms, bandwidth, and AI generations).

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Workspace Subscriptions & Owner Billing

Although billing options are configured per workspace, subscriptions are legally bound to the Workspace Owner's account.

• Owner Privileges: Only the workspace owner can initiate billing operations, change plans, add payment methods, or view transaction invoices.
• Workspace Scope: If a user owns multiple workspaces, each workspace maintains its own independent subscription tier, billing cycles, and quotas.
• Teammate Access: Guests or team members invited to a workspace share the workspace's plan privileges but cannot modify billing profiles.

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Managing Your Subscription

To view and modify your workspace subscription:

• From the Profile Dropdown: Click your user profile avatar in the top-right corner of the header and select Plans & Billing.
• From the Header Shortcut: Alternatively, you can click on the Plans & Billing located directly in the top-left area of the header.

In this billing dashboard, you can:

• View your current plan, pricing, and next renewal date.
• Toggle between Monthly and Yearly cycles (yearly plans receive a discounted rate).
• Compare pricing tiers side by side.
• Monitor real-time resource usage statistics against quota limits.
• Enter Promotional Coupons in the coupon input field to apply discounts during checkout.

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Subscription Lifecycle & Grace Periods

Subscriptions transition through several standard statuses:

• Trialing: New accounts begin on a time-limited trial. Trials are limited to one per user account (tracked via the isTrialTaken profile flag).
• Active: Regular active billing cycle.
• Past Due: If an invoice payment fails, the subscription enters a PAST_DUE state.
  • Grace Period: Upon entering PAST_DUE, a Grace Window (defaults to 7 days depending on the plan) opens.
  • During this grace period, your sites and dashboard integrations remain fully functional. Warning banners are displayed to notify owners of the pending payment failure.
• Expired/Cancelled: If payment fails to resolve before the grace window closes, the subscription is cancelled or marked expired, causing the workspace to drop to the default Free tier.

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Plan Limits & Automated Site Locking

If a workspace changes to a lower subscription tier (either by a deliberate downgrade or due to payment expiry), lower resource quotas are enforced immediately.

How Site Locking Works

If your site count exceeds the maximum limit allowed on your new plan:

1. The system triggers an automated Site Lock Reconciliation pipeline.
2. It sorts your sites chronologically by creation date.
3. Sites created earliest (up to the new plan limit) remain active.
4. All remaining overflow sites are automatically locked (isLocked = true).
5. Locked sites show a status label: Locked when user was downgraded — over the site plan limit.
6. Visitors to locked site URLs will see a standard template message, and editing capability for that site is disabled.

Unlocking Your Sites

To unlock locked sites, you have two options:

• Upgrade: Switch back to a higher plan that accommodates your total site count.
• Delete: Permanently delete some of your active sites until your total site count falls within the limits of your current plan. The system will then automatically unlock the remaining sites.